Knowledge Base

Search Knowledge Base by Keyword

Latency (FAQ)

< Back

What is latency?
Latency is the time it takes for a request to travel from the sender to the receiver and for the receiver to process that request. In other words, the round trip time from MOGO to the Azure server (Microsoft). It is obviously desired for this time to remain as close to 0 as possible, however, there can be a few things at play preventing your latency times to remain low.

What causes high latency?
A number of factors can cause latency times to be high.
Connection Type: The type of connection you use may affect your latency. This refers to the connection provided by your Internet Service Provider (ISP). Some common connection types are Satellite Internet, DSL, Cable, and Fiber Optic.
Distance: The further you are away from your ISP’s hub and/or the Microsoft Data center the longer the information can take to be sent between there and your computer.
Congestion: The more data there is being transferred on your bandwidth connection the longer it can take for information to be received by your computer. If your ISP has peak usage periods, these can represent high congestion and can affect latency, which can in turn affect performance.

What should you do if your latency is high?
Latency spikes are not something to cause alarm. If, however, your average latency remains high, you can experience reduced performance in the program. There are some steps you can take to diagnose and correct the situation.*
1) Reboot your network connection. This includes resetting your modem provided by your ISP and any routers and/or switches setup by your Network Technician.
2) Contact your Network Technician.
3) Contact your ISP.
4) Contact MOGO’s Technical Support department at 1-800-944-6646 so they can assist you with troubleshooting your connection.
*The above steps are suggestions that could help diagnose your connection’s latency. High latency can result from a variety of factors, therefore the remedy to correct it can also vary.

Pin It on Pinterest