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Latency (FAQ)

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What does the Cloud Latency icon mean?
The MOGO Cloud regularly checks the program’s connection to the internet. The Latency Warning icon appears on the Patient Lookup List if your average latency is above 300 ms, representing possible connection issues. For more information regarding what latency is and what you can do if your latency is high, see the following sections.

What is latency?
Latency = delay. It’s the amount of delay (or time) it takes to send information from one point to the next. Latency is usually measured in milliseconds or ms. It’s also referred to (during speed tests) as a ping rate.

What is considered high latency?
Latency above 100 ms is considered high and could negatively affect the performance of your program. Brief spikes above 100 ms may be nothing to worry about, as this could simply be a result of higher congestion on your bandwidth connection (see below). You should pay close attention if your average latency is over 300 ms.

What affects latency?
A number of factors can affect latency.
Connection Type: The type of connection you use may affect your latency. This refers to the connection provided by your Internet Service Provider (ISP). Some common connection types are Satellite Internet, DSL, Cable, and Fiber Optic.
Distance: The further you are away from your ISP’s hub and/or the Microsoft Data center the longer the information can take to be sent between there and your computer.
Congestion: The more data there is being transferred on your bandwidth connection the longer it can take for information to be received by your computer. If your ISP has peak usage periods, these can represent high congestion and can affect latency, which can in turn affect performance.

How do I access my clock in/out history?
As mentioned above, latency spikes are not something to cause alarm. If, however, your average latency is over 300 ms there are some steps you can take to diagnose and correct the situation. *
1) Reboot your network connection. This includes resetting your modem provided by your ISP and any routers and/or switches setup by your Network Technician.
2) Contact your Network Technician.
3) Contact your ISP.
4) Contact MOGO’s Technical Support department at 1-800-944-6646 so they can assist you with troubleshooting your connection.
*The above steps are suggestions that could help diagnose your connection’s latency. High latency can result from a variety of factors, therefore the remedy to correct it can also vary.

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